The Joyful Learning Culture

Last updated: 15 October 2026

1. About us

The Joyful Learning Culture is an independent education consultancy operated by Charlotte Noutch.

We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store and protect information when you visit our website or contact us.
 

Charlotte Noutch, trading as The Joyful Learning Culture, is the data controller responsible for personal information processed by the business.
 

Website: www.joyfullearningculture.com

Email: charlotte@joyfullearningculture.com

2. What information we collect

We may collect personal information when you contact us through our website form or by email, including:

• Your name and email address.

• Your organisation or professional role, where provided.

• The content of your enquiry.

• Any additional information you voluntarily share.

When you visit our website, technical information may also be collected, including your IP address, browser and device information, pages visited and cookie preferences.

3. How we use your information

We use personal information to:

• Respond to enquiries and communicate with you.

• Provide information about our consultancy services.

• Arrange consultations, training and professional activities.

• Manage professional relationships and service agreements.

• Understand website usage and improve our content.

• Meet applicable legal and financial obligations.

We do not sell your personal information or use contact form submissions to send unsolicited marketing emails.

4. Our lawful basis for using information

Under the UK General Data Protection Regulation (UK GDPR), we process personal information where we have an appropriate lawful basis.
 

These include:

• Legitimate interests: Responding to general enquiries, operating our website and maintaining professional relationships.

• Contractual necessity: Taking steps towards entering into an agreement or delivering agreed services.

• Consent: Using optional cookies or other technologies where consent is required.

• Legal obligation: Retaining or disclosing information where required by law.
   

5. Website hosting and contact forms

Our website is created and hosted using Wix.

When you submit an enquiry through our contact form, the information you provide may be stored and processed through Wix's systems so that we can receive and respond to your message.
 

We use Google's Gmail service to manage business emails and correspondence.
 

Both Wix and Google may process personal information on our behalf as technology service providers.
 

You can read more about their privacy practices at:

• Wix: https://www.wix.com/about/privacy

• Google: https://policies.google.com/privacy
   

6. Cookies and website analytics

Our website uses cookies and similar technologies to support its functionality and understand how visitors interact with our content.
 

Essential cookies

These support necessary website functions, including security and the management of cookie preferences.
 

Non-essential cookies

We use Wix Analytics to understand website traffic and visitor interactions, helping us improve the website and its content.
 

Where consent is legally required, non-essential cookies and similar technologies will only be activated after you have agreed to them.
 

Visitors can accept or reject non-essential cookies through our website's cookie banner.
 

Wix also provides a consent log, which records visitors' cookie preferences. This may include IP addresses, the date and time of consent decisions and the categories of cookies accepted or rejected.
 

For further information, please see Wix's guidance:

https://support.wix.com/en/article/about-privacy-cookies
 

7. How we store and protect your information

Personal information may be stored and processed through Wix, Google and other technology services necessary to operate our consultancy.
 

We take reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse or disclosure.
 

We limit access to personal information to those who require it for legitimate business purposes.
 

We do not share personal information with third parties for their independent marketing purposes.
 

8. International data transfers

Wix and Google operate internationally, and personal information may be processed or stored outside the United Kingdom.
 

Where international transfers take place, we rely on appropriate data protection arrangements and safeguards as required by UK data protection legislation.
 

9. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

General enquiries and correspondence are reviewed periodically and deleted when no longer needed.
 

Information relating to consultancy agreements, financial transactions or legal obligations may be retained for longer where necessary.
 

Cookie consent records may be retained through Wix's consent management systems.
 

10. Information about children and young people

Although The Joyful Learning Culture works within the education sector, our website is primarily intended for adults, including education professionals and organisations.
 

We do not intentionally collect personal information directly from children through our website.
 

We ask visitors not to submit sensitive or identifiable information about children or young people through our general contact form or email unless appropriate arrangements have been agreed.
 

11. Your data protection rights

Under UK data protection law, you may have the right to:

• Request access to personal information we hold about you.

• Ask us to correct inaccurate information.

• Request deletion of your information in certain circumstances.

• Restrict or object to certain processing.

• Request transfer of your information where applicable.

• Withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions.
 

Wix provides tools that allow us to retrieve or delete personal information held within its systems in response to appropriate requests.
 

To exercise your rights, please email charlotte@joyfullearningculture.com.
 

We will respond to requests in accordance with applicable data protection law, normally within one calendar month.
 

12. External links

Our website may contain links to third-party websites, including social media platforms.
 

We are not responsible for their privacy practices and encourage visitors to review their individual privacy policies.
 

13. Changes to this policy

We may update this policy to reflect changes to our website, services or legal obligations.
 

The latest version will be published on this page.
 

14. Contact and complaints

For questions about this policy or how we handle personal information, please contact:
 

Charlotte Noutch

The Joyful Learning Culture

charlotte@joyfullearningculture.com

www.joyfullearningculture.com
 

You also have the right to raise concerns with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
 

Website: https://ico.org.uk